Dream Gift Factory

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Shipping cost is usually a flat rate of ¥30.00. It can vary due to weight of the item. shippin price is viewable before placed order.

Warranty Period

• Warranty Duration: ROKR provides a warranty that covers defects in materials and workmanship for a period of six (6) months from the original date of purchase.
• Proof of Purchase: To make a warranty claim, you must provide proof of purchase, such as an original receipt or order confirmation.

What the Warranty Covers

• Defects: The warranty applies if a product fails due to defects in materials or workmanship under normal use.
• Remedies: If a product is determined to be defective and covered by the warranty, ROKR will, at its discretion, either:

What the Warranty Does Not Cover

• User-caused Damage: This includes damages from misuse, abuse, accidents, exposure to extreme temperatures, or improper handling.
• Modifications: The warranty is void if the product has been modified, altered, or repaired by unauthorized personnel.
• Normal Wear and Tear: It does not cover natural deterioration or depreciation.
• Improper Assembly: The warranty may not apply if the product was not installed, operated, or maintained according to the provided instructions.

Part Replacement

ROKR also has a specific policy for part replacement, which is distinct from the warranty. If you find missing or broken parts when you open the package, they will replace them for free. If parts are damaged during assembly, they may still offer replacements, but you might need to pay for shipping.

How to Make a Claim

To make a warranty claim, you should contact ROKR customer support, detailing the nature of the defect and providing your proof of purchase. They will then guide you through the process, which may include troubleshooting steps and instructions for returning the product.

It's always best to check the specific warranty information on the packaging or on the official ROKR website for the most accurate and up-to-date details, as policies can vary or change.